Thank you for choosing HOTELA Co, Ltd., also known as HOTELA. We want to ensure that you understand how we handle your information when you visit our website, contact us, or use our mobile applications or services. This Privacy Notice explains our practices in a clear and friendly manner.

We encourage you to read this notice carefully before sharing any information with us. By accessing and using our Services, you agree to both this Privacy Notice and our Terms of Use.

​

At HOTELA, we value your privacy and aim to protect your personal information. This notice outlines how we collect, use, and safeguard the information you provide to us or that we gather through various channels, such as our website, emails, telephone calls, or in-person interactions.

We want you to feel confident and informed when engaging with our Services, so please take the time to review this Privacy Notice. If you have any questions or concerns, please don't hesitate to reach out to us.

​

By continuing to use our Services, you acknowledge and accept the terms of this Privacy Notice, as well as our Terms of Use. Thank you for your trust in HOTELA.

​

WHEN YOU VISIT OR USE OUR SERVICES, IT'S IMPORTANT TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION. BY CONTINUING TO USE OUR SERVICES, YOU AGREE TO THE PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DON'T AGREE WITH OUR POLICIES AND PRACTICES, YOU HAVE THE CHOICE TO NOT USE OUR SERVICES.

​

PLEASE NOTE THAT YOUR PERSONAL INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED, AS WELL AS OTHER COUNTRIES INCLUDING JAPAN. THE LAWS REGARDING THE PROCESSING OF PERSONAL INFORMATION IN THESE COUNTRIES MAY BE DIFFERENT AND LESS STRICT COMPARED TO THE LAWS IN YOUR OWN COUNTRY. BY UPLOADING PERSONAL INFORMATION TO OUR SERVICES, YOU CONFIRM THAT YOU HAVE THE RIGHT TO TRANSFER SUCH INFORMATION OUTSIDE YOUR COUNTRY AND INTO JAPAN.

​

WE TAKE PRIVACY SERIOUSLY AND AIM TO PROTECT YOUR INFORMATION. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT HOW WE HANDLE YOUR PERSONAL INFORMATION, PLEASE REACH OUT TO US.

​

Children's Privacy

​

At HOTELA, we care about the privacy and safety of children. Our website and services are designed for individuals who are 18 years old or older. We do not knowingly collect any information from children under the age of 18 through our website.

If you are a parent or guardian and believe that your child under 18 has provided us with any information, please contact us. We will promptly delete any such information from our records.

If we become aware that we have unintentionally obtained information about a child under 18, we will take immediate steps to delete that information from our existing files.

We are committed to providing a safe and secure online environment for our users, including children. If you have any concerns or questions about our approach to children's privacy, please feel free to reach out to us. 

What Information does HOTELA Collect and How is it Used?

Registration Information

​

When you sign up to create an account, subscribe to our newsletter, or reach out to us with questions or comments, we may ask for some information from you. This includes your name, email address, phone number, or other contact details. Don't worry, providing this information is voluntary.

We'll use the information you provide to manage your account and to respond to any requests or inquiries you make. Our goal is to make sure we fulfill your needs and provide you with the best service possible. Rest assured, we'll handle your information with care and respect your privacy.

If you have any questions or concerns about how we handle your registration information, please feel free to reach out to us.

​

Purchase Information

​

If you want to buy a home using our services, we will need certain information from you to verify your identity and facilitate the sale. This includes your legal name, date of birth, address, and a copy of a government-issued ID like a passport, national ID card, or driver's license. We may also need information about your bank account, credit history, or other details necessary to manage your account. With your permission, we may also conduct a credit check or assess your eligibility for a loan or other financing options.

​

Financing Information

​

Currently, HOTELA offers direct financing through its subsidiaries, allowing users to apply for and receive mortgages or other financing options. Any information you provide to our subsidiaries is subject to the same privacy policy and terms stated here.

​

Public Posting

​

You have the option to post or upload additional information such as videos, photos, or other content (referred to as "User Content") to publicly accessible parts of our services. User Content that you post on public forums or make available to the public will be visible to other users of the website and may be indexed by third-party search engines. Third parties may also download or share your User Content on social media platforms like Facebook, Pinterest, Twitter, Google+, or via email.

We advise you to protect your privacy and anonymity and avoid uploading any User Content that you don't want to be accessible to the general public. Any third party who accesses your information through our services will be allowed to use it as if you had directly submitted it to them. Posting information on the website is entirely voluntary, and we recommend that you carefully consider the information you choose to make publicly available.

​

Non-Personal Information

​

Like most websites, HOTELA collects non-personally identifying information that web browsers and servers typically provide, such as browser type, language preference, referring site, and the date and time of each visitor request when you use our services. We collect this information to better understand how our visitors use our services.

Occasionally, HOTELA may share non-personally identifying information in an aggregate form, such as publishing a report on usage trends of our services. We may use aggregate information for any purpose without obligations. We also collect potentially personally identifying information like Internet Protocol (IP) addresses and may gather statistics about visitor behavior on our services. For example, we may monitor the services to identify spam. We may also use technologies to collect information about your online activities over time and across third-party websites or online services (behavioral tracking).

Additionally, we may collect information about the device you use to access our services, including device type, operating system, device settings, device identifiers, and crash data. The specific information we collect depends on the type of device you use and its settings. To learn more about the information your device shares with us, please review the policies of your device manufacturer or software provider.

We do not automatically collect personal information, but we may link this information to personal information we collect from other sources or that you provide to us. We may also use third-party services like Google Analytics to collect, monitor, and analyze this type of information, which is subject to their own privacy policies governing its use.

​

How We Use Your Information

​

We want you to understand how we use your information in a clear and friendly way. Here's a simplified version:

We collect your information to provide you with full access and functionality of our services. We use your information for the following purposes:

1.    To provide and improve our services, features, and content.
2.    To research, analyze, and predict trends and improve our financial projections.
3.    To administer your use of our services, verify information, and authenticate your
4.    identity.
5.    To help you easily navigate and enjoy our services.
6.    To understand your needs and personalize your experience.
7.    To respond to your requests, questions, and comments.
8.    To conduct checks against databases and other information sources, with your consent when required.
9.    To send you announcements, notifications, advertisements, and other communications related to your interests and use of our services.
10.    To provide service announcements.
11.    To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
12.    To assess general interest in our services.
13.    To resolve disputes and enforce agreements.
14.    To comply with our legal obligations.
15.    For any other purpose with your consent.

In some cases, we may analyze your interactions with our services, your profile information, and content you submit, as well as information obtained from third parties, to create profiles based on your interests and interactions.

We process your personal information for these purposes because we have a legitimate interest in protecting our services, ensuring the performance of our contract with you, and complying with applicable laws.

Who We Share Your Information With

Personal Information

​

We may share your personal information with certain third parties who act on our behalf, such as agents, service providers, and representatives. These third parties are authorized to use your information only to perform the services we hired them for. They are also required to follow our privacy notice and take measures to ensure the security of your personal information. We do not allow them to sell your personal information to other parties.

​

In some cases, we may contract with trusted third-party providers to conduct anonymized aggregate analyses of the data they receive. These providers are also required to maintain the security of the personal information provided to them.

 

Privacy Policy

​

We take your privacy seriously and want to make sure your personal information is protected. Here's what you need to know in a more readable and friendly format.

​

1. Security

​

We are committed to safeguarding your Personal Information. We use various security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. We regularly test our facilities to ensure the highest level of security.

​

2. We Do Not Sell Your Personal Information

​

Rest assured, we do not sell or rent your personal information to any third party for any purpose. We value your privacy and do not engage in such practices.

​

3. Our Data Retention Criteria

​

The duration for which we store your personal information depends on the purpose for which it was collected. For example, if you are a HOTELA customer, we store your information as long as you remain a customer. For marketing purposes, we store your information until you opt-out in accordance with applicable law. In other cases, we retain your information for as long as necessary to fulfill the purposes stated in this Privacy Policy. After that, we may anonymize, delete, or destroy the information.

4. Our Use of Cookies and Analytical Tools

​

Cookies are small text files that are downloaded to your device when you visit our sites. They help enhance your browsing experience by customizing the content and layout of our sites. We may also use web beacons to count the number of users who have visited specific pages. Our cookies can be categorized as follows:

​

- Necessary cookies: These are essential for the basic functionality of our sites and enable you to navigate and use the features. They do not gather marketing-related information.
- Preference cookies: These cookies store information you provide and help personalize your browsing experience. They remember your preferences and choices.
- Statistic cookies: These cookies collect information about how you use our sites, helping us improve their performance.
- Marketing cookies: These cookies deliver more relevant advertisements based on your interests.
- Miscellaneous cookies: These cookies contribute to the overall functionality, targeting, and performance of our sites.

You can usually modify your browser settings to decline cookies, but this may limit certain features of our sites. For more details, refer to our cookie preferences section.

​

5. HOTELA's Use of Web Analytics

​

We may use different analytic tools, such as Google Analytics and Heap, to measure, analyze, and optimize our marketing efforts. These tools help us provide you with customized advertisements based on your interests. You can opt-out of certain features by following the provided links.

6. Your Rights and Responsibilities

​

You have the right to provide accurate, reliable, and relevant personal information to HOTELA. Under applicable data protection laws, you may have certain rights regarding your personal information, including access, correction, deletion, and the right to opt-out of receiving electronic direct marketing communications. If you have any data requests or privacy-related concerns, please contact us.

7. Japan Privacy Rights

​

Residents of Japan, have specific privacy rights regarding their personal information under applicable laws. These rights include being informed about the categories of personal information collected, the intended use, and the right to request access and deletion of personal information. HOTELA will verify your identity before addressing any requests.

8. Do Not Track

​

We currently do not take action in response to "do-not-track" signals transmitted by web browsers.

​

9. European Union (EU) Privacy Disclaimer

​

HOTELA processes personal information in accordance with the EU General Data Protection Regulation (GDPR) or EU Member State law. If you are in the EU, you may have rights concerning your Personal Data, including access, correction, erasure, restriction, and data portability. You can also withdraw your consent or object to processing. Contact us for more information.

10. Links to Third-Party Websites

​

Our services may contain links to third-party sites that operate independently. Please review the privacy policies of these sites, as we have no control over their content or practices.

​

11. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. The "last updated" date will indicate any revisions. If you have any questions about this policy or your personal information, please contact us at privacy@HOTELA.co.jp.

 

Last updated: July 31, 2023

At HOTELA, we value your privacy and aim to protect your personal information. This notice outlines how we collect, use, and safeguard the information you provide to us or that we gather through various channels, such as our website, emails, telephone calls, or in-person interactions.

We want you to feel confident and informed when engaging with our Services, so please take the time to review this Privacy Notice. If you have any questions or concerns, please don't hesitate to reach out to us.

​

By continuing to use our Services, you acknowledge and accept the terms of this Privacy Notice, as well as our Terms of Use. Thank you for your trust in HOTELA.

​

WHEN YOU VISIT OR USE OUR SERVICES, IT'S IMPORTANT TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION. BY CONTINUING TO USE OUR SERVICES, YOU AGREE TO THE PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DON'T AGREE WITH OUR POLICIES AND PRACTICES, YOU HAVE THE CHOICE TO NOT USE OUR SERVICES.

​

PLEASE NOTE THAT YOUR PERSONAL INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED, AS WELL AS OTHER COUNTRIES INCLUDING JAPAN. THE LAWS REGARDING THE PROCESSING OF PERSONAL INFORMATION IN THESE COUNTRIES MAY BE DIFFERENT AND LESS STRICT COMPARED TO THE LAWS IN YOUR OWN COUNTRY. BY UPLOADING PERSONAL INFORMATION TO OUR SERVICES, YOU CONFIRM THAT YOU HAVE THE RIGHT TO TRANSFER SUCH INFORMATION OUTSIDE YOUR COUNTRY AND INTO JAPAN.

​

WE TAKE PRIVACY SERIOUSLY AND AIM TO PROTECT YOUR INFORMATION. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT HOW WE HANDLE YOUR PERSONAL INFORMATION, PLEASE REACH OUT TO US.

​

Children's Privacy

​

At HOTELA, we care about the privacy and safety of children. Our website and services are designed for individuals who are 18 years old or older. We do not knowingly collect any information from children under the age of 18 through our website.

If you are a parent or guardian and believe that your child under 18 has provided us with any information, please contact us. We will promptly delete any such information from our records.

If we become aware that we have unintentionally obtained information about a child under 18, we will take immediate steps to delete that information from our existing files.

We are committed to providing a safe and secure online environment for our users, including children. If you have any concerns or questions about our approach to children's privacy, please feel free to reach out to us. 

What Information does HOTELA Collect and How is it Used?

Registration Information

​

When you sign up to create an account, subscribe to our newsletter, or reach out to us with questions or comments, we may ask for some information from you. This includes your name, email address, phone number, or other contact details. Don't worry, providing this information is voluntary.

We'll use the information you provide to manage your account and to respond to any requests or inquiries you make. Our goal is to make sure we fulfill your needs and provide you with the best service possible. Rest assured, we'll handle your information with care and respect your privacy.

If you have any questions or concerns about how we handle your registration information, please feel free to reach out to us.

​

Purchase Information

​

If you want to buy a home using our services, we will need certain information from you to verify your identity and facilitate the sale. This includes your legal name, date of birth, address, and a copy of a government-issued ID like a passport, national ID card, or driver's license. We may also need information about your bank account, credit history, or other details necessary to manage your account. With your permission, we may also conduct a credit check or assess your eligibility for a loan or other financing options.

​

Financing Information

​

Currently, HOTELA offers direct financing through its subsidiaries, allowing users to apply for and receive mortgages or other financing options. Any information you provide to our subsidiaries is subject to the same privacy policy and terms stated here.

​

Public Posting

​

You have the option to post or upload additional information such as videos, photos, or other content (referred to as "User Content") to publicly accessible parts of our services. User Content that you post on public forums or make available to the public will be visible to other users of the website and may be indexed by third-party search engines. Third parties may also download or share your User Content on social media platforms like Facebook, Pinterest, Twitter, Google+, or via email.

We advise you to protect your privacy and anonymity and avoid uploading any User Content that you don't want to be accessible to the general public. Any third party who accesses your information through our services will be allowed to use it as if you had directly submitted it to them. Posting information on the website is entirely voluntary, and we recommend that you carefully consider the information you choose to make publicly available.

​

Non-Personal Information

​

Like most websites, HOTELA collects non-personally identifying information that web browsers and servers typically provide, such as browser type, language preference, referring site, and the date and time of each visitor request when you use our services. We collect this information to better understand how our visitors use our services.

Occasionally, HOTELA may share non-personally identifying information in an aggregate form, such as publishing a report on usage trends of our services. We may use aggregate information for any purpose without obligations. We also collect potentially personally identifying information like Internet Protocol (IP) addresses and may gather statistics about visitor behavior on our services. For example, we may monitor the services to identify spam. We may also use technologies to collect information about your online activities over time and across third-party websites or online services (behavioral tracking).

Additionally, we may collect information about the device you use to access our services, including device type, operating system, device settings, device identifiers, and crash data. The specific information we collect depends on the type of device you use and its settings. To learn more about the information your device shares with us, please review the policies of your device manufacturer or software provider.

We do not automatically collect personal information, but we may link this information to personal information we collect from other sources or that you provide to us. We may also use third-party services like Google Analytics to collect, monitor, and analyze this type of information, which is subject to their own privacy policies governing its use.

​

How We Use Your Information

​

We want you to understand how we use your information in a clear and friendly way. Here's a simplified version:

We collect your information to provide you with full access and functionality of our services. We use your information for the following purposes:

1.    To provide and improve our services, features, and content.
2.    To research, analyze, and predict trends and improve our financial projections.
3.    To administer your use of our services, verify information, and authenticate your
4.    identity.
5.    To help you easily navigate and enjoy our services.
6.    To understand your needs and personalize your experience.
7.    To respond to your requests, questions, and comments.
8.    To conduct checks against databases and other information sources, with your consent when required.
9.    To send you announcements, notifications, advertisements, and other communications related to your interests and use of our services.
10.    To provide service announcements.
11.    To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
12.    To assess general interest in our services.
13.    To resolve disputes and enforce agreements.
14.    To comply with our legal obligations.
15.    For any other purpose with your consent.

In some cases, we may analyze your interactions with our services, your profile information, and content you submit, as well as information obtained from third parties, to create profiles based on your interests and interactions.

We process your personal information for these purposes because we have a legitimate interest in protecting our services, ensuring the performance of our contract with you, and complying with applicable laws.

Who We Share Your Information With
 

Personal Information

​

We may share your personal information with certain third parties who act on our behalf, such as agents, service providers, and representatives. These third parties are authorized to use your information only to perform the services we hired them for. They are also required to follow our privacy notice and take measures to ensure the security of your personal information. We do not allow them to sell your personal information to other parties.

​

In some cases, we may contract with trusted third-party providers to conduct anonymized aggregate analyses of the data they receive. These providers are also required to maintain the security of the personal information provided to them.

 

Privacy Policy

​

We take your privacy seriously and want to make sure your personal information is protected. Here's what you need to know in a more readable and friendly format.

​

1. Security

​

We are committed to safeguarding your Personal Information. We use various security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. We regularly test our facilities to ensure the highest level of security.

​

2. We Do Not Sell Your Personal Information

​

Rest assured, we do not sell or rent your personal information to any third party for any purpose. We value your privacy and do not engage in such practices.

​

3. Our Data Retention Criteria

​

The duration for which we store your personal information depends on the purpose for which it was collected. For example, if you are a HOTELA customer, we store your information as long as you remain a customer. For marketing purposes, we store your information until you opt-out in accordance with applicable law. In other cases, we retain your information for as long as necessary to fulfill the purposes stated in this Privacy Policy. After that, we may anonymize, delete, or destroy the information.

4. Our Use of Cookies and Analytical Tools

​

Cookies are small text files that are downloaded to your device when you visit our sites. They help enhance your browsing experience by customizing the content and layout of our sites. We may also use web beacons to count the number of users who have visited specific pages. Our cookies can be categorized as follows:

​

- Necessary cookies: These are essential for the basic functionality of our sites and enable you to navigate and use the features. They do not gather marketing-related information.
- Preference cookies: These cookies store information you provide and help personalize your browsing experience. They remember your preferences and choices.
- Statistic cookies: These cookies collect information about how you use our sites, helping us improve their performance.
- Marketing cookies: These cookies deliver more relevant advertisements based on your interests.
- Miscellaneous cookies: These cookies contribute to the overall functionality, targeting, and performance of our sites.

You can usually modify your browser settings to decline cookies, but this may limit certain features of our sites. For more details, refer to our cookie preferences section.

​

5. HOTELA's Use of Web Analytics

​

We may use different analytic tools, such as Google Analytics and Heap, to measure, analyze, and optimize our marketing efforts. These tools help us provide you with customized advertisements based on your interests. You can opt-out of certain features by following the provided links.
 

6. Your Rights and Responsibilities

​

You have the right to provide accurate, reliable, and relevant personal information to HOTELA. Under applicable data protection laws, you may have certain rights regarding your personal information, including access, correction, deletion, and the right to opt-out of receiving electronic direct marketing communications. If you have any data requests or privacy-related concerns, please contact us.

7. Japan Privacy Rights

​

Residents of Japan, have specific privacy rights regarding their personal information under applicable laws. These rights include being informed about the categories of personal information collected, the intended use, and the right to request access and deletion of personal information. HOTELA will verify your identity before addressing any requests.

8. Do Not Track

​

We currently do not take action in response to "do-not-track" signals transmitted by web browsers.

​

9. European Union (EU) Privacy Disclaimer

​

HOTELA processes personal information in accordance with the EU General Data Protection Regulation (GDPR) or EU Member State law. If you are in the EU, you may have rights concerning your Personal Data, including access, correction, erasure, restriction, and data portability. You can also withdraw your consent or object to processing. Contact us for more information.

10. Links to Third-Party Websites

​

Our services may contain links to third-party sites that operate independently. Please review the privacy policies of these sites, as we have no control over their content or practices.

​

11. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time. The "last updated" date will indicate any revisions. If you have any questions about this policy or your personal information, please contact us at privacy@hotela.co.jp.

 

Last updated: July 31, 2023